Volusion Reviews & Complaints


Do not use this company. Although initially easy to set up a store on it, nonetheless, it has some of the worst customer service ever met. When we switched bank accounts, they refuse to switch for us so that our deposits could not go to the right account, forcing us to keep our old accounts open. They refuse to fix constant, weekly glitches related to shipping synchronization, among other problems. The problems were too numerous to count, and their tech support is never helpful, with very long waits. Worst yet, during the last week, the busiest shopping time of the year, their merchant authorization gateway crashed. What was supposed to be a one day fix turned into 5 days. They admitted no responsibility, rejected requests for compensation, and offered no solution pathway to fixing what is still ongoing. This is one company good at marketing and is absolutely unsavory to deal with.

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