Complaint: Ever since I switched from Verizon to Optimum, I keep on getting offers in email as well as regular mail. Today I called them about an offer ($74.99/month) that I recently received but they wouldn’t honor it. Even the offer on their website advertises a package with 1 Gbps Inernet speed. When I asked about that package, I was told that it is not avaialble in my area and the max speed that I can get is 150 Mbps. I was quoted a price of $157 per month for a package that is being advertised for $94.99. When I asked the representative that almost $60 is for fees and taxes, she couldn’t give me a break down. I’m getting tired of these big companies falsely advertising low prices to entice customers and when you call them, things are very different. Their representatives are trained to misguide you without giving you true and accurate information. The city and state should look into this matter and file a class action lawsuite against these practices.
Tags: Internet Service Providers
Address: Internet USA