Universal Appliance And Kitchen Center Delray Beach Florida Review

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Do not order from this online company. They will place your appliancenon backorder and not tell you until you call them and speak to someonenlive. They will not answer multiple e-mails or send order updates. Then when you call they tell you it will be weeks to get the itemnfrom the manufacturer. They will orally tell you can cancel with noncharge (spoke to Maria in CS). Weeks later they charged the item to my credit card and charged men25% restocking fee when it “shipped””. Since they would not put anything in writing ornrespond to my e-mails AMEX credit card hands are tied. It is my word against theirs and I am out 25% restocking fee. Resolution Sought: Refund my money since they do not inform customers items are backordered. Customer service repsntell customers no charge to drop items from backorder status but willnnot confirm in writing. Specifically ask Maria at Universal to send me ancancellation notice in writing. This may be a training issue but it is still unethical.”

14600 Arminta St, Panorama City , CA 91402 Internet United States of America

www.universal-akb.com/

Home & Garden Stores

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