I bought a Therma Tru fiberglass door 6 years ago. Last winter the door cracked and warped allowing air to blow around the door. I contacted therma tru and filed a warranty claim form as I was directed, including pictures of the door. I could only get pictures of the crack along the door handle, the warping needs to be seen in person. After several attempts, Brian Snead spoke to me and said they were not honoring the lifetime warranty as it looked from my pictures that I had abused the door. I told him I definetly had not abused the door unless he thought that opening and closing it several times a day was abuse. I asked him to at least send someone to my house to see how the door had warped and he has refused. I believe that a good fiberglass door should last more than 6 years without warping. And I want to warn other people of how Therma Tru does not stand behind their product!
1750 Indian Wood Circle Maumee, Ohio USA