The Cover Guy Baldwinsville New York Review

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This company does not warranty their products as promised. The company states that we have a 5 year warranty with no other stipulations, however, when we reported a problem after only 3 years, the company blames the buyer for poor chemical control of the hot tub with no proof of this and only offers a 40% off discount. According to other review sites online, this is an ongoing problem/complaint from this company. On their website, there is no specifications as to limitations of their warranty, leading the buyer to believe that they are receiving full coverage. I bought an upgraded cover with all the extras for my hot tub. It is supposed to be warrantied for 5 years and we are only beginning on the 3rd year. I paid for all the upgrades because I wanted this cover to last me for a while. I called them and explained to them that the upgraded combo vapour proof barrier seal is peeling thousands of pieces daily into my hot tub and water has gotten into my cover. It is so waterlogged that it is very difficult to lift. The lady who answered said I was still on warranty and they wanted me to show proof of this, so I took a picture of the inside cover and said I needed to send it to the “warranty manager””. This was the warranty manager’s response- “”Thank you for the pictures. The issue with the cover

plastic flaking does qualify under the pro-rated warranty. You are currently in year 3 of your warranty

which gets you a 40% discount on the original purchased price. We can have a new cover manufactured for you which will include our new upgrades. These upgrades are a double layer plastic around the foam inserts and a full length insulated hinge. The price for a new cover will be $257.98 + $99 shipping. Originally the cover was $429.97. Please call our office when you would like to proceed with the order 1-866-622-6837. We even upgraded to the 2 lb high density core.”” I spoke to another person and this is another email… “”As per our phone conversation chemical damage is a physical defect not a manufacturers defect. The reason your cover is waterlogged is because the plastic is flaking and absorbing water. The plastic flaking is caused by chemical damage.”” “”We are trying to help you with this so we can also pro-rate the shipping to $59.40 (which they only offered because I complained that their website was currently offering FREE SHIPPING). I have also attached a document for you to help care for your cover.”” Oh really… Chemical damage??? The last time I checked hot tubs have chemicals in it and my wife and I always checked to make sure the chemicals were right! I did my research on the cover guy and I found NUMEROUS people having the same exact problems and the emails sent out to them were verbatim!!!! My response was reasonable and fair.. this is what I sent them.. “”I understand. Therefore

as per our conversation earlier

i plan to contact the bbb and i will recommend to all family and friends

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