Space Coast Credit Union Review

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This review is sent after AGAIN leaving phone messages for manager Kathryn Hoffman (extension 6784) twice yesterday with NO response. Monday, April 22nd I applied for a $12000 home equity loan with Diane (ext. 883.) My credit score is 760, $100k yearly income with 8 years on the job and $170,000 equity in my home. The following day I was approved by Diana (Ext. 883) for a $30,000 revolving home equity account. | I was told it could take 2 weeks to process. She said she needed my last 3 mortgage statements, a flood insurance policy and the H.O.A. statement showing flood damage insurance. We emailed them to her the following day and could not reach her for several days. She would only return emails saying she was busy. | We moved forward with the home improvements. After a week and not getting a return call from Diana we asked for another S.C.C.U. representative and got Judy on extension 5512. She suggested a”BRIDGE LOAN” that would be approved immediately and funds available today or tomorrow. | We did the bridge loan with assurances that they needed to check my credit AGAIN but would get the inquiry removed from my credit bureau within a week. That was a month ago and STILL NOTHING. The contract emailed to me was incorrect with errors and expensive unwanted insurance. I took time off work and drove to S.C.C.U. in Sunrise. Debbie was wonderful, after a couple hours with her in her office she straightened everything out and the funds were in my account. There was a $35 fee I paid even though I was told there would be no fees. | In the meantime, the home equity loan was being handled by Vickie Guy (ext 6265) because we called manager Kathryn Hoffman (Ext 6784) to complain about dissatisfaction with not getting a returned call from Diana (Ext 883). Same crap with Vickie Guy not returning a call. Again we called Kathryn Hoffman to complain and she did not call me back. SPACE COAST CREDIT UNION SUCKS? Went to | B.B& T and got a revolving $25k loan handled, funds dispersed in a couple week with BETTER TERMS? SPACE COAST SUCKS? In addition I had my credit card fraudulently used with no recourse or assistance from S.C.C.U. In particular, Rick, a branch manager. Looking forward to posting that review on all social websites.

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  • Name: Space Coast Credit Union
  • Country: United States
  • State: Florida
  • City: Melbourne
  • Address: 8045 N Wickham Rd
  • Phone: 1 321-752-2222
  • Website: www.sccu.com/

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