Ridgid Highlands Ranch Colorado Review

R

Ridgid’s Lifetime Warranty is a joke. I purchased a cordless power tool kit with a Lifetime Warranty on the batteries. I mailed in all the appropriate documentation and kept the original receipt. I just called to obtain a replacement battery and was told “I was not in their system”” and I could not obtain a replacement. The rep. stated that they must not of received my information

“”they are not responsible for the U.S. Postal system””. I have the original receipt

the UBC code from the original box

the actual Home Depot ad from when I purchased the tools

but still cannot get a replacement. This is terrible customer service and I would recommend buying tools from a company that actually cares about its customers and honors its warranty. I have been a very loyal Ridgid tool customer

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