So SAD! I used this company for 4 years for borthday party invitations and unfortunately never again. I first contacted MARLENE on Dec. 21st with my info, and didn”t receive a response back until Dec. 26th. I then responded that day with a revised copy, and then didn”t receive a response until Dec 31st, saying they would be to me w/in 1-3 days. That Monday was observed as a holiday, however I still did not receive my invitations until the following Sat. I ordered these 3 weeks prior, and still didn”t get them when I was told I would, and had a total of 10 days with no repsonse. There was no out-of-office reply, or anything telling me why there was no reponse. By the time they arrived I had to make a ton of calls b/c it was too late to mail. MARLENE then never responded about a refund, or credit. When I called toask her about it, she was very rude, took no responsibility for the lack of communication on her end, and basically blamed me for orderiing around the holiday! So I will be DISPUTING the charge through my bank, and anyone else that has been burned I suggest you do the same. It” the only way you”ll get your money back for crappy service.
This review (Image Invites Review) was originally published at Skeptic Files.
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