This company has not authorised a return of an item I ordered by mistake. It is in its original packaging and never been used. They tell me that I cannot send it back to them. I need to send it back to the company they purchased it from, and they have not obtained a return authorization for me. I have contacted them at least 3 times, and they always assure me they are working on the problem. But after 2 months of this my patience is worn thin. I think I should be able to return it to them, get a refund, and they should have to work with the company of origin. Beware of purchasing anything from these people if you are at all uncertain that you have the correct product, and may be needing to return an item.