Advance Auto Parts Review

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I am a “US NAVY VETERAN”. On November 1st, 2018, I needed to replace my Wiper Blades with New Wiper Blades for my 2013 Ford Escape Titanium. I first began my search online at the Advance Auto website, shop.advanceautoparts.com, for “28 inch Rain-X Latitude 2-n-1 Wiper Blades”. The price online for the “28 inch Rain-X Latitude 2-n-1 Wiper Blades” is $17.99. I went to Advance Auto Parts store #07787 in Rochester Pennsylvania, to purchase this item. In the store, they are $25.99, a difference of 44.5 %. Associate Tom began to do my purchase and needed Manager Jon S approval to lower the price. I waited for about 10 to 14 minutes with Associate Tom for this to occur while ManagerJon S. ignored me and took care of 3 other customers before attending to me. The Manager Jon S. did not want to lower the price. He reluctantly lowered the price when I informed him of the “Advance Auto Parts Price Match Guarantee” Policy, which states “[If the customer prefers to purchase the product in the store, Advance Team Members will match the online price.]” He then told me about an in-store special for a cheaper and lower quality inferior set of Blades. He made the comment with a very poor attitude, saying “You are going to pay more for the Rain-X brand”. I almost always purchase the Rain-X brand. I also told him I needed the Wiper Blades installed, which is part of their “In-Store Services”. I am a “US NAVY VETERAN” and I proudly wear my “US NAVY VETERAN” ballcap whenever I leave my house. Even after presenting my Veteran ID, he would not give me my Military Discount. His exact comment was “It is Double Dipping”. I also have a $5.00 “Speed Perk” he never asked for my “Advance Auto Parts” loyalty card nor phone number and he would not apply it to my purchase. | I was treated by Manager Jon S. with without any respect at all during my visit. I have grown sick and tired of his condescending attitude, disrespect, and treating me like an Idiot EVERY time from Manager Jon whenever I shop at this store. On many occasions, if I see him in the store, I will turn around and go to “Auto Zxxx”, which is about 225 yards away from Advance Auto, for better service!!! |

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Name: Advance Auto Parts

Country: United States

State: Florida

City: Orlando

Address: 5924 S Orange Blossom

Phone: 407-859-6171

Website: www.advanceautoparts.com

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